FAQ
ZORI FASHION – FAQ (Frequently Asked Questions)
Neeche ZORI FASHION se related sabse common sawalon ke jawab diye gaye hain.
1. Do you offer Cash on Delivery (COD)?
Yes, COD available hai selected PIN codes par. Extra COD charge ₹30–₹50 ho sakta hai.
2. Delivery ko kitna time lagta hai?
• Metro Cities: 3–6 working days
• Other Locations: 5–9 working days
Tracking link order ship hone ke baad WhatsApp / SMS / Email par bheja jaata hai.
3. Size issue ho gaya to exchange milega?
Yes, size exchange available hai. Aapko delivery ke 48 hours ke andar hume WhatsApp par message karna hoga.
4. Kya aap return dete ho?
Refund nahi, sirf exchange available hai (size issue, wrong product, damaged product ke case me).
5. Damaged product mila to kya karna hoga?
Aapko unboxing video + clear photos ke saath hume 48 hours ke andar WhatsApp par contact karna hoga. Verification ke baad hum exchange process start kar denge.
6. Kya aap all India delivery dete ho?
Yes, ZORI FASHION poore India me delivery provide karta hai.
7. Shipping charges kitne hote hain?
• Standard Shipping: ₹49–₹79 (location ke hisaab se)
• Free Shipping: orders above ₹999
8. Order place karne ke baad cancel kar sakte hain?
Order sirf tab cancel ho sakta hai jab tak wo dispatch nahi hua ho. Dispatch hone ke baad cancellation possible nahi.
9. Kya products washable hain?
Yes, products washable hain. Recommended care:
• Soft detergent
• Cold wash
• Bleach use na karein
10. Customer Support kaise contact karein?
📧 Email: zorifashion9@gmail.com
📱 WhatsApp: +91-9773456636
Timing: 10 AM – 7 PM (Mon–Sat)